Every year, we ask our clients for honest feedback on the experience of working with Chaos. It's one of the most important ways we learn, improve and hold ourselves accountable. This year's results gave us plenty to be proud of.
Our average client recommendation score increased from 9.33 in 2025 to 9.63 in 2026, making it our strongest result to date. Just as importantly, among the clients who completed our survey:
- 100% said we fully understood their needs and objectives
- 100% said they were very satisfied with the services we provided
- 100% rated our reputation as excellent
For us, those numbers matter because they're a reflection of something we care deeply about: taking the time to understand our clients' worlds so that we can deliver work that genuinely makes a difference.
In our clients' words
We love the hard facts of the numbers, but the time clients take to add comments tells us a lot about where the Chaos way hits home.
We heard from clients who rate our "clear communication and proactive thinking" and "long-standing relationship, history of great ideas and execution."
One client told us: "The team are a pleasure to work with, taking time to understand both the wider business and individual briefs. This ensures their work is thoughtful, well-aligned, and delivers the intended impact."
Another put it in a way that captures our mission to a ‘T’: "Chaos is not just about offering high quality client solutions but also in caring deeply about delivery, standards and the people on both sides of the client/agency fence."
Why we do this
As a B Corp accredited agency, we take accountability to heart. Surveying our clients every year, publishing what they tell us and acting on it is a big part of living it. The feedback shapes how we train our teams, how we run our projects and how we show up for the people we work with.
Thank you
To every client who took the time to respond: thank you. Your honesty makes us better, and your kind words make it all worthwhile. Here's to raising the bar again next year.
Looking for an agency that listens? Get in touch at hello@chaosdesign.com